Don't worry! As we send out thousands of packs they can sometimes take a little longer to get to participants than the standard post.
Participants will start to receive their event pack from the end of September onwards, up until a few days before the event.
Your event pack will be posted to the address submitted in the registration form, unless the address is not based in the UK. You can check your address by logging into your MyEvents portal (using the same email and password that you registered with). Please note; the final date to change your address is 26th August 2021. After this date, we will not be able to update your address.
If your pack does not arrive in time for the event, we will have plenty of replacement packs at the Help Desk in the event village on the Sunday morning to provide you with a new pack. Please allow an extra 20 minutes for this. If you require a replacement pack, please bring a form of ID with you so we can check your name on the participant list.
INTERNATIONAL RIDERS (addresses based outside of the UK)
International packs will need to be collected from the help desk on the morning of the event - please allow an extra 20 minutes for this.
As we are extremely busy in the weeks leading up to the event, we ask that participants do not contact the customer services team about lost or replacement packs. We will not be able to send another pack via post to you so the best thing to do is to visit the team on the morning of the event.