Don't worry! As we send out thousands of packs they can sometimes take a little longer to get to participants than the standard post.
Participants will start to receive their event pack about 2 weeks before your event; possibly as late as the Friday before the event. If your pack does not arrive 2 weeks before the event, it is probably on it's way to you and there is nothing to worry about.
If your pack does not arrive in time for the event, we will have plenty of replacement packs at the Help Desk in the event village to provide you with a new pack. If you require a replacement pack, please bring a form of ID with you so we can check your name on the participant list.
As we are extremely busy in the weeks leading up to the event, we ask that participants do not contact the customer services team about lost or replacement packs. We will not be able to send another pack via post to you so the best thing to do is to visit the team on the morning of the event.
Your event pack will be posted to the address submitted in the registration form, unless the address is not based in the UK.
International packs will need to be collected from the help desk on the day of the event.