You will receive your event pack about 2 weeks before your event; possibly as late as the Friday before the event. Your event pack will be posted to the address submitted in the registration form, unless the address is not based in the UK.
Participants who have lost or not received their event pack can collect a new one on the day of the event from the help desk.
There is no need to contact the customer services team if you require a replacement pack.
You will be required to show some form of photo ID if collecting a new pack.
International packs will need to be collected from the help desk on the day of the event.